Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Each assistance request you send to us will be replied to within maximum 1 hour. If your support ticket or email needs additional assistance from a server admin, we will timely forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Managed Servers package, any of the server management tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service
  • An Exceptional Client Support Service

  • We will be at your disposal 24–7–365 to answer any inquiries that you may have pertaining to our Web Site Control Panel and any of the apps that we have installed for you on the dedicated hosting server. If you also need support tackling server management procedures, take a glance at our Managed Servers package, which includes backup storage space, weekly OS updates, server monitoring and rebooting services, plus software installation and problem troubleshooting procedures.

  • Intuitive help center
  • A User–Friendly Help Area

  • We have provided the Web Site Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of its features and functions. Also, we have shot detailed video tutorials that will further disclose to you how to perform a particular action or troubleshoot a regularly experienced problem. The help articles and the video tutorials are easily reachable from every section of the Web Site Control Panel via the Videos and Help buttons located in the upper right corner.