There are several ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. This is the least complicated communication medium for several reasons. If no tech support team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy and paste large pieces of info without the need to worry about typing mistakes, and if a certain problem needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re typically separate from the web hosting platform, so if you need to provide info or to follow guidelines, you will need to use no less than two different interfaces and this number can rise in case you wish to administer a number of domain names. Also, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with plenty of other hosting companies, the ticketing system that we use with our cloud web hosting plans is an integral part of the Hepsia Control Panel, which is included with all hosting accounts. You will not have to remember different log-in names and passwords, as you will be able to manage both your tickets and the hosting account itself from one single location. So, if you’ve got an inquiry or encounter a problem, you can get in touch with our customer service staff representatives immediately. Our ticketing system comes with a smart search option. This means that even in case you have opened a ton of tickets over the years, you will be able to find the one that you need without difficulty. Furthermore, you can see knowledge base recommendations for tackling commonly faced predicaments.