There are several ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. This is the least complicated communication medium for several reasons. If no tech support team representative is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy and paste large pieces of info without the need to worry about typing mistakes, and if a certain problem needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The negative side of using tickets to get in touch with your hosting provider is that they’re typically separate from the web hosting platform, so if you need to provide info or to follow guidelines, you will need to use no less than two different interfaces and this number can rise in case you wish to administer a number of domain names. Also, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.