Should you ever experience a problem with your site and be unable to resolve it, ask the respective web hosting company’s tech support staff to help you bring the site back online. A quick solution would be best, but many hosting companies answer within twenty four hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be easily solved, your website may not function properly or it may not be reachable at all for a prolonged stretch of time, so you may lose potential customers as it’s rather unlikely that anyone would be inclined to revisit a site that’s inoperational. For this reason, you have to make certain not only that you can get in touch with your web hosting company, but also that they can reply and assist you in a well-timed fashion. If a software app update doesn’t go as planned or you delete something unintentionally, for example, the site must be fixed quickly so as to avoid protracted unreachability.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our cloud web hosting plans and you’ve got an enquiry or experience a certain difficulty, you can touch base with us 24x7x365 by posting a helpdesk ticket or by sending an e-mail and we will make certain that you receive a response in no more than sixty minutes. If the issue can be solved, we will do it before we respond to you, whereas if there is something that you have to do on your end, we will provide you with all the necessary info – what settings to check, what possible solutions to try out, and so on. Typically, you will obtain a reply within less than 30 minutes, which means that waiting for hours or even for more than 1 day to obtain support is something impossible. Our one-hour response guarantee is valid for any question that you might have – general, billing or technical.