In the event that you have ever had a cloud web hosting account before or you've dealt with any other type of online service, you are probably aware from your own experience that for some things it's better to consult with a live person on the telephone than to exchange support tickets or email messages. In order to find out more about a particular service before you decide to buy it or in case something small has to be done, for instance, it'll be much easier and a lot faster to do it in real time. If you're given the option to connect with representatives by phone, it's also very likely that you're dealing with a real hosting provider, not a reseller. The type of support that you'll get on the telephone varies between different providers - from very general matters to dedicated technical support. Generally the majority of providers offer pre-sales assistance and 1st level telephone support, while more complex tech issues are handled through electronic mail and tickets.
Phone Support in Cloud Web Hosting
Our cloud web hosting packages feature telephone support 14 hrs a day even on official holidays, so that if you don't have an account yet, you will be able to call and find out more about our services or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you will be able to call the telephone number that is closer to you. In case you are a current customer, we will assist you promptly with all the general and billing matters and with a number of technical issues to save you time and efforts - we are aware of the fact that often it's easier to consult with a live person and get things done right away. Certainly, some matters cannot be resolved on the phone, so if this is the case you have the option to take advantage of our ticketing system.