The accessibility to the customer and tech support that a cloud web hosting company offers can tell you a lot about the services that they provide as well. When you're allowed to use just emails and / or tickets, you have most likely discovered a reseller and not the web hosting provider. When this is the case, you will have to wait for several days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for extra help. When the provider can provide different means of communication with quick response time available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll take advantage of prompt assistance and top-notch support since they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's always much better to be able to contact your hosting company directly through your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting packages are twenty-four-seven, which means that you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email message. If you already have an account, you're able to open a support ticket on top of the other three options for contact. You can pick the most suitable way to contact us based on where you are or what kind of equipment you use. We will assist you for almost any hosting-related query that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the max response time will never exceed 60 minutes.